At Superclonewatcheshub, we value your satisfaction and aim to provide an exceptional shopping experience. To ensure your peace of mind, we’ve outlined our return, exchange, and repair policies below:
1. Refund Policy
Eligibility
You may request a return within 14 days of the original purchase if the following conditions are met:
The watch is in its original, unworn condition.
All tags, stickers, and protective films are intact.
The original packaging, including boxes and manuals, is included.
You provide a valid proof of purchase (receipt or order confirmation).
If the protective cover has been removed, the item will not be eligible for return or exchange.
Refund Process
Contact our customer service at [email protected] and share clear pictures or a video of the watch.
Once approved, return the item using a trackable and insured shipping method (local courier or EMS only).
After inspection and confirmation, your refund will be processed within 5 business days to your original payment method.
2. Exchange Policy
Eligibility
Exchanges are accepted within 30 days of the purchase if:
The watch remains in unworn, original condition.
All tags, stickers, and protective films are intact.
The product is returned with original packaging and manuals.
A proof of purchase is provided.
If the protective cover is removed, the item is not eligible for exchange.
Exchange Process
Email us with your exchange request and let us know which watch you’d like instead.
Once approved, return the watch using a local courier or EMS with insurance and tracking.
Upon inspection, we’ll ship your requested replacement. Any price difference will be adjusted accordingly (either charged or refunded).
3. Repair Policy
Warranty Repairs
If your watch requires repair under warranty, contact our team for guidance on the next steps.
Out-of-Warranty Repairs
If the warranty period has ended, we still offer repairs for a fee. Reach out for a repair quote and further instructions.
Repair Steps
All repairs are handled by our qualified technicians and returned to you in working condition.
Carefully package the watch and ship it via local courier or EMS with tracking and insurance.
Once received, we’ll assess the repair needs and provide an estimated timeline and cost.
